Return & Refund Policy

We want every Nuvetrac™ piece to arrive as expected and to be represented clearly before you purchase it. If something is not right, the policy below explains how to request a return and how eligible refunds are handled.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a standard return, the item should be:

Unused and unworn
In its original condition
Returned with its original packaging and included accessories, where applicable
Accompanied by valid order information or other proof of purchase

Accessories showing signs of wear, alteration, misuse, avoidable damage, or missing components may not qualify for a standard preference-based return.

Starting a Return

Before sending an item back, email service@nuvetrac.com.

Please provide your order number, the product you wish to return, and the reason for your request. Photos or a short video may be requested when they are relevant to understanding a product or delivery issue.

Once the request has been reviewed, we will provide the applicable return instructions and, where required, the appropriate return warehouse address.

Please do not send merchandise to our business registration address unless our customer support team specifically instructs you to do so. Our registration address and the warehouse designated to receive a particular return may be different.

Returns sent to an unauthorized address or sent without sufficient information to identify the order may delay processing.

Return Shipping Costs

Who is responsible for return shipping depends on the reason for the return.

Changed mind, style preference, or other preference-based return:
The customer is responsible for the return shipping cost unless we expressly confirm otherwise.

Damaged, defective, incorrect, or materially different item:
If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us promptly. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the claim is confirmed.

Please do not independently purchase expensive return shipping for a damaged or incorrect item before contacting us unless instructed to do so.

Problems With an Order

Please inspect your Nuvetrac™ pieces after delivery.

If something is damaged, defective, missing, or different from what you ordered, contact service@nuvetrac.com and include:

Your order number
The affected product
A short description of what happened
Clear photographs or video where reasonably relevant

We will review the information provided and determine an appropriate solution based on the circumstances.

Items With Return Restrictions

Certain products may have additional return restrictions when required for hygiene, safety, customization, or another clearly disclosed reason.

For example, pierced-ear jewelry that has been worn or tried on may not be eligible for a preference-based return for hygiene reasons.

Any product-specific restriction that materially affects return eligibility should be disclosed on the relevant product page or otherwise made clear before purchase where applicable.

This does not remove remedies that may apply when a product arrives damaged, defective, incorrect, or materially different from its description.

Exchanges

We generally handle size, color, style, or preference changes through the return process rather than guaranteeing a direct exchange.

If an eligible item is returned because you prefer another available design or variation, you may place a separate order for the desired product. This helps avoid reserving replacement inventory while a return is still in transit.

For an incorrect or defective item, please contact us first so we can determine the appropriate solution.

Refunds

Once an authorized return reaches the designated return location, it will be reviewed.

If the refund is approved, it will be issued to the original payment method, generally within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time before the credit appears in your account after we issue it.

If you have not received an approved refund after the applicable processing period and any reasonable payment-provider processing time, contact us with your order number so we can review the transaction status.

Original shipping charges, if any were actually paid for an optional shipping service, may be treated separately where permitted and as disclosed at the time of purchase. Nuvetrac™ standard shipping is currently free with no minimum purchase requirement.

Return Destination

Do not automatically return merchandise to the corporate address shown elsewhere on our website.

After a return request is approved, customer support will provide the appropriate return warehouse address and instructions for that specific return.

This process helps ensure that the package reaches a location equipped to identify and process the returned product.