Order Assistance
For questions about an existing purchase, include your order number and the email address used at checkout.
CONTACT · NUVETRAC™
A direct line
A direct line
to Nuvetrac™.
Questions about a piece, an existing order, delivery, returns or product care are welcome. Our customer support team will help you find the information relevant to your request.
BRAND & BUSINESS
Nuvetrac™
Owned and operated by
Hangzhou Senyu Cross-border Network Technology Co., Ltd.
Owner
Yan Hangyun
Business Address
Room 1324, Building 7, No. 112 Jinjiadu Road,
Liangzhu Subdistrict, Yuhang District,
Hangzhou City, Zhejiang Province
Website
Email
Phone
Service Hours
9:00 a.m.–6:00 p.m.
Pacific Daylight Time (PDT)
HOW CAN WE HELP?
Start with what you need.
Product Questions
If you need help with dimensions, materials, styling or product details, send us the product name or page link.
Delivery & Returns
Tell us your order number and the issue you are experiencing so we can review the relevant shipping or return information.
Item Issues
For a damaged, defective or incorrect item, include clear photographs or a short video where reasonably relevant.
BEFORE YOU SEND
Email Nuvetrac™ ↗
A little detail helps us help you.
Please do not include complete card numbers, card security codes, passwords or other sensitive payment credentials in your message. For order-related inquiries, your order number is usually the best place to begin.